Coronavirus Update

COVID19 - Stores opening & website shipping as normal

Last Updated: 11/06/2020

STORES ARE OPENING

We are delighted to announce some of our stores will be opening on the 15th of June. Find out more here!

Still Shipping Online As Normal

DELIVERY INFORMATION

Express Delivery 1 – 2 Working Days

  • under £60 - £4.99
  • over £60 – £2.99

Standard Delivery 3 – 5 Working Days

  • under £60 - £3.99
  • over £60 – FREE

Our Next Day Services are currently suspended whilst we have reduced staff during these very difficult times.

ROUTE ONE ONLINE SERVICE CONTINUES 24/7

Whilst our stores remain closed our ONLINE STORE will continue to serve you with all the latest street and skate essentials, delivered to your door with Contact Free Delivery.

CHANGES TO OUR ONLINE SERVICE

We have also made some changes to our online service. We've switched off Click and Collect and we’ve extended our RETURNS period from 28 to 60 days, as it may take longer for you to be able to return an order to us. We continue to look for new ways of improving our customer service online, as we try to minimise the disruption for all our customers.

CONTACT FREE DELIVERY

Following Government advice, our couriers have changed their procedures to protect both our customers and courier. Customer signatures will no longer be required as drivers will take photographic evidence of the goods and place of delivery, thus preserving everyone’s safety at this time.

ROUTE ONE STORES

In 30 years of serving the skate community Route One has never closed its doors. However, due to the COVID-19 crisis, we took the decision to close all our stores on Monday March 23rd. We did this with a heavy heart, knowing it was the right thing to do for the safety of our customers, staff and the wider community. This is a temporary closure and our stores will reopen as soon as we feel it is safe to do so.

Thank you for your time and support,

Route One Team